Southern Electric Boiler Cover, also known as SSE Boiler Cover, is a comprehensive insurance policy provided by SSE to protect homeowners against unexpected breakdowns and issues with their gas boilers and controls. This policy offers a range of features and benefits to ensure your home heating system is well-maintained and running efficiently throughout the year.
Annual Home Boiler Service
One of the key features of the Southern Electric Boiler Cover is the annual home boiler service. This service includes a thorough inspection and maintenance of your boiler, ensuring it is operating safely and efficiently. The service involves the following steps:
- Visual Inspection: A qualified engineer will conduct a visual check of the boiler, examining its overall condition and identifying any potential issues.
- Boiler Firing: The engineer will safely fire up the boiler to assess its performance and identify any working faults.
- Flue Gas Analysis: A flue gas analysis efficiency test will be performed to measure the boiler’s combustion efficiency, ensuring it is within the manufacturer’s recommended parameters.
- Additional Checks: The engineer will perform other necessary checks, such as inspecting the boiler’s controls, thermostat, and programmer, to ensure the entire heating system is functioning correctly.
This comprehensive annual service is included in the Southern Electric Boiler Cover, providing homeowners with peace of mind and the assurance that their boiler is well-maintained.
24/7 Emergency Helpline
In the event of a boiler breakdown or emergency, Southern Electric Boiler Cover customers have access to a 24/7 emergency helpline. This service ensures that you can receive quick assistance, with 24-hour call-outs for emergency repairs.
The emergency helpline is staffed by experienced engineers who can provide immediate troubleshooting advice and, if necessary, dispatch a qualified technician to your home to address the issue. This service is particularly valuable during the colder months when boiler breakdowns can be more common and disruptive.
Unlimited Call-outs and Coverage
Southern Electric Boiler Cover provides comprehensive coverage, including unlimited call-outs, parts, and labour. This means that customers can have any issues with their boiler and heating controls repaired without incurring additional expenses.
The policy covers the repair or replacement of the following components:
- Single boiler
- Boiler controls, including thermostat and programmer
This unlimited call-out and coverage feature ensures that homeowners can have their heating system restored to full functionality without worrying about the cost of multiple service visits or replacement parts.
Excess Options
Southern Electric Boiler Cover offers two excess options for customers to choose from:
- £50 Excess: This option requires a £50 excess payment for each repair or replacement.
- No Excess: Customers can opt for a policy with no excess, which means they do not have to make any additional payments for each repair or replacement.
The choice of excess level affects the overall cost of the Southern Electric Boiler Cover policy. Homeowners should carefully consider their financial situation and the potential frequency of repairs when selecting the excess option that best suits their needs.
Boiler Eligibility
Southern Electric Boiler Cover is available for most domestic central heating boilers powered by mains gas. However, it is important to note that the policy does not cover the following types of boilers:
- Electric boilers
- Liquid petroleum gas (LPG) boilers
- Solid fuel boilers
- Oil-fueled boilers
- Back boilers
- Alternative, green, or renewable energy boilers
- Dual-purpose systems
Homeowners with these types of boilers may need to explore alternative boiler cover options or seek advice from SSE to determine the best solution for their heating system.
Conclusion
Southern Electric Boiler Cover provides comprehensive protection for homeowners, ensuring their gas boilers and heating controls are well-maintained and quickly repaired in the event of a breakdown. With features such as annual boiler servicing, 24/7 emergency assistance, unlimited call-outs, and flexible excess options, this policy offers peace of mind and financial security for your home heating system.
Whether you’re a new homeowner or have an aging boiler, it’s worth considering the benefits of Southern Electric Boiler Cover to safeguard your home and keep your heating system running efficiently throughout the year.
References
- https://www.sseairtricity.com/uk/home/home-upgrade/boiler-service
- https://forums.moneysavingexpert.com/discussion/6419935/sse-boiler-cover-servicing-farce
- https://www.sse.com/news-and-views/2016/10/sse-is-giving-customers-peace-of-mind-this-winter/
- https://www.ovoenergy.com/boiler-cover
- https://boilercoveruk.co.uk/sse-boiler-cover/