Comprehensive Guide: How to Get Fault Code on Trane Remote

In this comprehensive guide, we will delve into the step-by-step process of retrieving fault codes on your Trane remote, providing you with a detailed, hands-on approach to troubleshooting your Trane heating and cooling system.

Create a Trane Home Account

To access the fault codes on your Trane remote, you’ll need to have a Trane Home account. This account allows you to monitor and control your home’s HVAC system remotely. Here’s how to set it up:

  1. Visit the Trane Home website: Go to the Trane Home web portal ( and click on the “Sign Up” button.
  2. Fill out the registration form: Provide your personal information, including your name, email address, and a secure password.
  3. Verify your email: Check your inbox for a verification email from Trane Home and click on the provided link to confirm your account.
  4. Add your Trane thermostat: In the Trane Home app or web portal, select the “Add a New Device” option and follow the on-screen instructions to connect your Trane thermostat to your account.

Connect Your Trane Thermostat to Trane Home

how to get fault code on Trane remoteImage source: Flickr by Jackie Bese

Once you have a Trane Home account, you’ll need to connect your Trane thermostat to the platform. Here’s how:

  1. Open the Trane Home app: If you haven’t already, download the Trane Home app on your smartphone or tablet.
  2. Select “Connect New Device”: In the app, tap on the “Connect New Device” option.
  3. Choose “Thermostat”: From the list of available devices, select “Thermostat”.
  4. Enter the activation code: A 5-digit activation code will be displayed on your Trane thermostat screen. Enter this code in the Trane Home app to complete the connection process.
  5. Follow the on-screen prompts: The app will guide you through the remaining steps to fully integrate your Trane thermostat with your Trane Home account.

Check for Error Codes on Your Trane Remote

Once your Trane thermostat is connected to your Trane Home account, you can easily check for any fault or error codes:

  1. Inspect the thermostat display: Look for any numeric or alphanumeric error codes displayed on the screen of your Trane thermostat.
  2. Access the Trane Home app: Open the Trane Home app on your smartphone or tablet and navigate to the “Thermostat” section. Any detected error codes will be displayed here.
  3. Understand the error codes: Trane has a comprehensive list of error codes and their corresponding meanings. Refer to the List of Light Commercial LED Codes for a detailed breakdown of the various error codes and their implications.

Troubleshoot and Resolve the Issue

If you encounter a numeric error code (e.g., Error ###.##), it’s recommended to contact your local HVAC dealer for professional assistance. They can provide expert guidance and perform the necessary repairs or maintenance to resolve the issue.

To further assist your HVAC dealer, consider the following steps:

  1. Opt into Trane® Diagnostics: This feature allows your dealer to access real-time information about your HVAC system, enabling them to diagnose and address the problem more efficiently.
  2. Grant dealer remote access: If necessary, you can grant your HVAC dealer limited remote access to your Trane thermostat. This allows them to view, edit, and adjust your system’s settings without the need for an in-person visit, saving you time and effort.

For more information on Trane Diagnostics and Dealer Remote Access, refer to the Error Codes – What to Do? article on the Trane Home support website.

If you have any further questions or require assistance, don’t hesitate to contact Trane Home Customer Support. You can reach them via email at [email protected] or by phone at 1-877-288-7707, Monday through Friday from 9 AM to 8 PM ET, and Saturday from 10 AM to 5 PM ET.


  1. List of Light Commercial LED Codes –
  2. Fault error code – Trane System : r/hvacadvice – Reddit
  3. Error Codes – What to Do? – Trane Home
  4. Thermostat Troubleshooting: Solutions for Common Issues – Trane
  5. Trane Alert Codes.pdf – The Star Supply Company
  6. Trane Air Conditioner E2, E3, E4, E5, all Error Codes. – YouTube