The Strom Electric Boiler helpline number is 0333 344 2474, providing assistance with any issues or queries related to Strom Electric Boilers, including troubleshooting and maintenance. This comprehensive guide will delve into the operating hours, troubleshooting steps, technical specifications, and additional information to help you maintain your Strom Electric Boiler efficiently.
Operating Hours for the Strom Electric Boiler Helpline
The Strom Electric Boiler helpline is available from Monday to Friday, 8:30 am to 4:30 pm. The helpline is closed on bank holidays, ensuring that the support team can focus on providing the best possible assistance during regular business hours.
Troubleshooting a Strom Electric Boiler with No Water Pressure
When dealing with a Strom Electric Boiler with no water pressure, follow these step-by-step troubleshooting guidelines:
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Check the System Pressure: Ensure the system pressure is within the recommended range of 1 to 1.5 bar. If the pressure is low, refill the system and check for any potential leaks.
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Ideal System Pressure: 1 to 1.5 bar
- Refilling the System: Use a suitable water treatment solution to maintain the correct pH level and prevent corrosion.
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Leak Detection: Carefully inspect the entire system for any signs of leakage, such as damp spots or dripping water.
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Verify the Water Flow Rate: Confirm that the mains water flow rate is not too high, as this can prevent the heating element from effectively heating the incoming water. Adjust the flow rate if necessary to optimize the boiler’s performance.
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Recommended Water Flow Rate: Typically between 8 and 12 liters per minute, depending on the boiler model and capacity.
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Flow Rate Adjustment: Locate the flow regulator or control valve and adjust it to the appropriate setting.
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Examine the Temperature Setting: Ensure the temperature setting on the boiler is not too low, as this can contribute to the lack of water pressure. Adjust the temperature setting via the control panel to the desired level.
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Temperature Setting Range: Typically between 40°C and 80°C, depending on the boiler model and user preferences.
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Control Panel Navigation: Refer to the user manual or contact the Strom Electric Boiler helpline for guidance on adjusting the temperature setting.
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Check for Leaks: Thoroughly inspect the entire system for any signs of leaks, as frequent pressure loss could indicate a problem within the plumbing or boiler components.
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Common Leak Locations: Joints, valves, pipes, and boiler connections.
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Leak Identification: Look for damp spots, dripping water, or visible signs of moisture.
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Contact Strom Support: If the issue persists after following the above troubleshooting steps, contact the Strom Electric Boiler helpline at 0333 344 2474 for further assistance.
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Strom Support Availability: The helpline is staffed by knowledgeable technicians who can provide personalized guidance and support.
- Troubleshooting Assistance: The support team can help diagnose the problem and recommend appropriate solutions.
Technical Specifications of Strom Electric Boilers
Strom Electric Boilers are designed and manufactured in the UK, offering a range of products suitable for both domestic and commercial applications. These boilers come with a 2-year warranty, ensuring reliable performance and peace of mind for the user.
| Product Category | Specifications |
|---|---|
| Electric Combi Boilers | – Heating output: 7 kW to 14 kW – Hot water output: 21 kW to 30 kW – Dimensions (H x W x D): 700 x 400 x 300 mm |
| Electric System Boilers | – Heating output: 7 kW to 14 kW – Dimensions (H x W x D): 700 x 400 x 300 mm |
| Heat Only Boilers | – Heating output: 7 kW to 14 kW – Dimensions (H x W x D): 700 x 400 x 300 mm |
| Unvented Cylinders | – Capacity: 120 liters to 300 liters – Dimensions (H x Ø): 1050 x 550 mm to 1800 x 650 mm |
| Immersion Heaters | – Power output: 3 kW to 9 kW – Voltage: 240 V |
Additional Information
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Energy Efficiency: Strom Electric Boilers are designed to be energy-efficient and environmentally friendly, helping to reduce carbon emissions and energy costs.
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Easy Installation and Maintenance: The boilers are straightforward to install and maintain, making them a popular choice for both DIY enthusiasts and professional installers.
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Product Range: Strom offers a comprehensive range of products and accessories to cater to various heating applications, including domestic, commercial, and industrial settings.
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Customer Service: Strom has a strong reputation for delivering high-quality products and providing excellent customer service, with the Strom Electric Boiler helpline being a testament to their commitment to supporting their customers.
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Warranty and Aftercare: All Strom Electric Boilers come with a 2-year warranty, ensuring that any manufacturing defects or issues are covered, and the company’s aftercare support is readily available to address any concerns.
By following the troubleshooting steps and understanding the technical specifications of Strom Electric Boilers, you can effectively maintain your heating system and ensure its optimal performance. Remember, the Strom Electric Boiler helpline is available to provide further assistance whenever you need it.